Returns & refunds
Return window
Most items can be returned within 7 days of delivery if they’re unused, in their original packaging, and in the condition you received them. Some categories (for example, perishable groceries and personal care items) aren’t eligible for return for hygiene reasons; eligibility is shown on each product page.
How to request a return
Contact us with your order number and the reason for return, and we’ll confirm pickup or drop-off details. Once we receive and inspect the item, we’ll process your refund or replacement.
Damaged or incorrect items
If an item arrives damaged or isn’t what you ordered, let us know within 48 hours of delivery with photos of the item, and we’ll arrange a replacement or full refund at no extra cost to you.
Refunds
For cash-on-delivery orders, refunds are made via bank transfer or e-wallet. For online payments, refunds go back to your original payment method. Refunds are typically processed within 5–7 business days of us receiving the returned item.